Refund Policy

JOHTO MART – Refund Policy

Last Updated: 09-01-2025

At JOHTO MART, we are committed to ensuring that you are completely satisfied with your purchase. By making a purchase from our online store, you acknowledge and agree to be bound by the terms of this Refund Policy. We are committed to ensuring that you are completely satisfied with your purchase. Under Australian Consumer Law (ACL), you are entitled to a remedy (e.g., a repair, replacement, or refund) if the goods you purchased fail to meet certain guarantees.

1. Consumer Guarantees Under Australian Consumer Law

Australian Consumer Law provides that all products and services come with automatic consumer guarantees, which include the following:

  • Acceptable Quality: Products must be of acceptable quality, meaning they are safe, durable, and free from defects.

  • Fit for Purpose: Products must be fit for the purpose they were intended for.

  • Matching Description: Products must match the description given to you.

  • Performance: Products must perform as expected.

If a product you purchase does not meet these guarantees, you are entitled to a remedy, such as a replacement, repair, or refund.

2. Refunds, Repairs, and Replacements

  • Change of Mind: We do not offer refunds or exchanges for change of mind. Please choose your items carefully before purchasing. Sales are final.

  • Faulty or Damaged Products: If your product is faulty, damaged, or does not meet the guarantees under Australian Consumer Law, we will offer you a repair, replacement, or a full refund.

    • If the product cannot be repaired or replaced, a refund will be provided.

    • If the fault is minor, we may offer a repair or replacement instead of a refund.

  • Incorrect Items: If you receive an incorrect item, we will arrange for a free return and provide a replacement or refund, depending on your preference.

3. How to Request a Refund or Exchange

We have a 30 day return policy. To request a refund, repair, or replacement, please contact us via the contact page on the website within 30 days of receiving your order. Please include the following details:

  • Your order number

  • A description of the issue with the product

  • Photos (if applicable) of the faulty or damaged product

  • Any other relevant information

To be eligible for a return, your item must be in the same condition that you received it, and in it’s original packaging. You’ll also need the receipt or proof of purchase.
We do not accept the return of opened booster boxes, booster packs, mystery packs, or other sealed items.

4. Shipping Costs for Returns

  • If your product is faulty, damaged, or incorrect on arrival, excluding any in-transit damage, we will cover the cost of return shipping.

  • If the return is due to a change of mind or other non-faulty reason, no refund will be offered.

5. Refund Processing Time

Once we have received your returned item and verified the issue, we will process your refund within 15 business days. The refund will be issued to the original payment method used at the time of purchase.

6. Exclusions

We do not offer refunds, repairs, or replacements for:

  • Products that have been misused or damaged after being delivered to you.

  • Perishable goods (e.g., food, flowers) or items that cannot be returned due to health or hygiene reasons.

  • Digital products or services once the product has been downloaded or activated.

  • Opened booster boxes, booster packs, mystery packs or other sealed items

  • Change of mind of purchased product. No refund will be offered. Sales are final.

7. Contact Us

If you have any questions regarding our refund policy or need assistance with a return, please contact us via the contact page on our website.

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